-
CRM - a basic online marketing system
An online CRM system collects online requests, informs internal deparments about these and automatically sends an electronic answer with the relevant information in the requesting person’s native language.
A specifically personalised version to the recipient including a personal address is a matter of course. -
Yet a CRM system can do even more
It manages and segments clients’, prospects’ and partners’ contact information. It processes online requests concerning offers and forwards these to the ERP system. It helps with PR, taking newsletter orders and sending out newsletters and promotional emails to thousands of recipients at a click of the mouse. Free of postage.
Do you have any more ideas or requests, or would you like to learn more? -
"Software as a service" - CRM in "the cloud"
Salesforce is the largest online CRM provider.
What’s more, Salesforce offers a complete development and operating platform for programming SaaS business applications (Software as a Service) via the Internet.
-
CRM on your server - inhouse
SugarCRM is an open source software for customer relationship management. SugarCRM is based on the script language PHP and the database system MySQL.
Microsoft Dynamics CRM is a prize-winning customer relationship management software from Microsoft. Microsoft Dynamics can easily be integrated in Visual Studio .NET projects.